FAQ
Have questions? We’re here to help.
Orders
When will my order ship?
All items are made to order. Orders are processed within 1–3 business days before shipping.
You will receive a tracking number via email once your order ships.
Can I change or cancel my order?
Because orders are processed quickly, we cannot guarantee changes or cancellations once production has started.
If you need assistance, please contact us immediately at:
Shipping
How long does shipping take?
United States delivery time:
3–7 business days after production
Total estimated time:
4–10 business days
Shipping times may vary slightly during holidays or high-demand periods.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
We may occasionally offer free shipping promotions.
Do you offer international shipping?
Currently, we ship within the United States only.
Returns & Refunds
Do you accept returns?
Because our products are made to order, we do not accept returns for:
Incorrect size selection
Buyer’s remorse
Change of mind
Please review sizing and product details carefully before ordering.
Can I exchange for a different size?
At this time, we do not offer size exchanges.
Each item is produced specifically for your order, so we recommend checking the size chart carefully before purchasing.
What if my item is damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue and your order number.
We will gladly offer a replacement or refund if the issue is confirmed.
Sizing
How do I choose the right size?
Please refer to the size chart available on each product page.
If you’re unsure, feel free to contact us before placing your order.
Payments
What payment methods do you accept?
We accept major credit cards and secure payments through Stripe.
All transactions are processed securely.
Contact
How can I reach you?
You can contact us anytime at:
We typically respond within 24–48 hours (Monday–Friday).